DocsTroubleshooting
Fast checks for connection, storefront launch, pricing, Studio, upload, and production problems.
Storefront button is missing
- 1.1
Confirm the product is enabled and resolves to a complete setup.
- 1.2
Open Storefront Integration and verify the current published theme.
- 1.3
Activate the Total Print Hub product app block or embed.
- 1.4
Confirm the block is placed on the product template used by that product.
- 1.5
Reload the real storefront product page on desktop and phone.
Studio price differs from checkout
Stop storefront launch for that product. Confirm the selected checkout-pricing mode, required Shopify scopes/publications, and materialized priced product path. Re-test quote, cart, checkout, order, and cleanup as one workflow.
Uploads or exports fail
- Check file type, dimensions, byte size, and tenant quota
- Confirm malware scanning is available
- Review production preflight and unsupported object/effect warnings
- Regenerate an expired authenticated download rather than sharing storage URLs
Get support
Use the Total Print Hub support page and include the shop domain, affected product/design/order/export, exact time, and screenshots. Never include passwords, API keys, supplier secrets, storage credentials, or customer payment data.