Troubleshooting

The design button is missing

1. 1

   Confirm the customer tool is switched on in Settings > Plan and billing and the product is fully set up.

2. 2

   Open Settings > Connections and read what the tool's card says is missing.

3. 3

   On Shopify, check that the Total Print Hub block or app embed is on the product template this product uses, in the published theme.

4. 4

   On WooCommerce, check that WooCommerce > Total Print Hub says Connected and that the product is prepared.

5. 5

   Reload the real product page on desktop and phone.

The Studio price differs from checkout

Stop selling that product until it is fixed. Check the product's pricing setup in Catalog > Pricing and the checkout settings in Settings > Shop, then test the price, the cart, the checkout and the order again as one path.

Uploads or exports fail

• Check the file type, its size in pixels and its size in megabytes
• Check the storage your store uses in Settings > Plan and billing
• Read the file checks and the warnings about effects that cannot be printed
• Build the download again instead of sharing an old link

Get support

Use the Total Print Hub support page and include the store address, the product, design or order affected, the exact time, and screenshots. Never include passwords, API keys, supplier logins or customer payment details.