Run the production workflow

How a job enters the queue

Each paid order line with a design, from your Shopify or WooCommerce store, creates one production job. If the store sends the same order again, the same job is reused and never duplicated. If a paid line is not in the queue yet, open its order in Production > Orders and choose Add to production queue.

• Ticket and store order
• Product, variant, SKU, quantity, method, design and print files
• Priority, due date, operator, work center, notes and current stage

Configure the floor once

1. 1

   Open Settings > Production setup and review the prepared stages and the moves allowed between them.

2. 2

   Keep only the stages your shop uses.

3. 3

   Create your work centers in Settings > Production setup, each with a code, time zone, print methods and daily capacity.

4. 4

   Add each printer to its work center with its methods, state and capacity.

5. 5

   Use Production > Board to find overdue, unassigned, full and overbooked work before you promise a date.

Prepare artwork, proof, and materials

1. 1

   Open the job and review the design, source files, fonts, file checks, proof and owner package.

2. 2

   Record the artwork approval or the changes you asked for. Earlier history is kept.

3. 3

   Review the materials the job needs and any shortage in Settings > Production setup.

4. 4

   Reserve the stock for the approved job.

5. 5

   The reserved stock is used once when the job is handed to print; repeating the action never deducts it twice.

Use labels and scans safely

Print a job label only when you need a barcode or QR label on the floor. Printing a new label for a job makes the old printout stop working at once.

1. 1

   Open the job and open Scan label. Type LABEL to confirm, choose Create scan label, then Print label. The label code is shown once.

2. 2

   At the work center, choose Scan label in Production > Board, scan the label and choose Find job.

3. 3

   Review the job, its current stage and the next step allowed.

4. 4

   Confirm the hand-off to print. A scan never skips a required approval or a move that is not allowed.

5. 5

   Create a new label if one is lost; never copy a label code into notes or chat.

Finish with traceable exceptions

• Record quality-check passes, failures, holds and exceptions
• Choose Reprint or Remake on the job to create a linked job instead of erasing the original
• Record packing, carrier, service and tracking
• Use Production > Board for queue, due dates, materials, throughput and exceptions

Safe operating rules

• Assign selected changes only the jobs you ticked; a job another operator changed in the meantime is left for you to refresh, not overwritten
• Keep sending work to a supplier separate from your own print hand-off until that supplier connection is set up and tested
• Do not mark a job ready to print while its artwork, proof, product, material or file checks are still blocked
• Never put label codes, supplier passwords, download links or customer files in general notes