Assets, ownership, and privacy

What is yours alone, what is shared across shops, and how customer data requests are handled.

Private to your shop

Artwork and fonts you upload
Your product templates and mockups
Customer uploads and saved designs
Orders, print files and supplier packages
Your custom versions of shared artwork

Shared artwork and font packs

Total Print Hub provides curated artwork and fonts that every shop can use but none can change. In Content > Artwork, choose Customize for my store on a shared artwork to change its colors, layers or effect settings. Your shop gets its own custom version, which replaces the shared one only in your library.

Privacy

A customer's data can be packaged on request
A customer's data can be erased on request
A shop's data is erased after uninstall, once the retention period ends
You control deletion and retention of your files
The activity record never holds passwords, customer files or download links